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Fall '22 EBU Featuring Roger Costner

Date:  9/22/2022  8:30 - 4:00
Location:  Epting Rock Hill, 725 Marine Dr., Rock Hill SC 29730

How to operate a modern & profitable service operation. 

Roger Costner built Brothers Air and Heat with a profitable service department employing 40 technicians and sales of over 8 million from just the service side of the business. This is your opportunity to learn how he accomplished it as he teaches this class. Here are some items that will be covered: 

  • Overview of different service software options. 
  • Dispatching: right tech on right call for the highest average ticket, how to book in extreme weather, on-call rotation, preventing tech burnout.
  • How to price your labor rate
  • GPS: Why tracking your fleet is important.
  • Inventory: Why a well-stocked truck is important and how to control inventory.
  • The Ultimate Service Call: A detailed look at how a service call should be run to maximize the highest addon sales and customer satisfaction and how to make at least three recommendations on every call.

...And plenty more tips to make your service department profitable.


Lunch will be provided.

Standard Dealers $375.00 pp

Silver Star Dealers $325.00 pp

Silver Star Elite Dealers $275.00 pp

Class qualifies for 8 Distributor Training Hours.

Register Now



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