EBU: Fall 2026

Epting Business University
with Grandy and Associates

Tech$mart: Driving Profits from the Field

Your technicians are more than just problem solvers. They play a key role in your company’s success and profitability. A well-trained technician can add thousands to your bottom line annually. This class covers the skills top producing techs use every day.

Whether you are training a new tech or sharpening a season pro, they will leave with the mindset, tools, and strategies to win in the field consistently.

Topics Include:

• Master the 10 steps to profitable service calls.
• Discover every problem you have solutions for.
• Conducting a repair vs. replacement analysis.
• Showing customers the value of service agreements.
• Pricing every job correctly and completely.
• Leverage upsell opportunities without being pushy.
• Present options showing the benefits of each solution.
• Present strategies to ask for the repair or replacement.
• Increase closing percentages by overcoming objections.

Several KPIs will be covered including minimizing non-billable time, first time completion rate, call backs, setting revenue per ticket goals, understanding the true cost of a damaged part, and much more designed to maximize profitability in the field.

Cost: 

Standard Dealer – $575

Silver Star Dealer – $475

Silver Star Elite Dealer – $375

*Tuition can be financed over four months starting in October. 

Class qualifies for 8 Factory Hours plus 8 NATE Hours

Hotel Stays Available at:
Tru by Hilton
400 Gervais St. Columbia, SC 29201

Room Rate: $141/night (includes breakfast)

Click Here to Register