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Epting Business University featuring BDR, Fall Session

Date:  9/25/2018  8:30 - 4:00
Location:  Embassy Suites, Columbia SC

Top Gun Technician Excellence
with Dave Consulo

Sept 25–26, 2018 (Two day class.)
8:30–4:00 Each day. (Lunch will be served.)

Qualifies for 16 NATE CEH credits.

Top Gun Technician Excellence – Beyond Diagnostics is a two-day team building class that will provide service technicians with the “soft” tools to perform their job better. Through a series of breakouts, technicians will develop improved customer communication skills, learn how to drive customer satisfaction, sales leads, and referrals through a defined service delivery procedure. This process will help technicians reduce callbacks, improve revenue generation, and increase job satisfaction while increasing their overall value to the company.

Class Includes: 10+ tools, templates, and spreadsheets

Class Mission

  • Understand the impact of your role to the company health
  • Understand the costs to run a profitable service department
  • Understand the role of “today’s” Service Technician
  • Identify the traits of “today’s” Service Technician
  • Identify steps to create long term-clients
  • Learn effective methods for reducing callbacks
  • Learn how to increase your value to the company
  • Learn how to increase your overall job satisfaction
  • Learn steps to maintain a positive client service attitude.
  • Learn to communicate options with clients in “homeowner” speak
  • Learn how to guide clients into making a decision
  • Build a professional image in the eyes of your clients
  • Create happy clients, drive positive referrals.

Who should attend?

Service Technicians primarily; also Owners, Service Managers, and Dispatchers.

Pricing

Standard Dealers $800.00 per person.
Silver Star Dealers $700.00 per person.
Silver Star Elite Dealers $600.00 per person.

Tuition will cover lunch each day. Tuition can be financed over four months starting in Sept. 2018.
Contact your Epting Territory Manager for more details!

Register Now


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